Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at sprynthin@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at sprynthin@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sprynthin@gmail.com.

Return & Refund Policy

Last updated: September 3, 2026

At Sprynth, we want you to love what you order. If something isn't right, this page explains how returns, exchanges, and refunds work on sprynth.in.

Return Window

You may request a return or exchange within [5] days of the delivery date. Requests made after this window cannot be accepted.

Eligibility for Returns

To be eligible for a return or exchange, items must be:

Unused, unworn, and unwashed
In their original condition, with all tags attached
In the original packaging

Items that arrive damaged, defective, or incorrect are covered separately below and are not subject to these conditions.

Non-Returnable Items

For hygiene and quality reasons, the following items cannot be returned or exchanged:

Innerwear and similar items marked as non-returnable on the product page
Items marked "Final Sale" or purchased during clearance/liquidation sales
Items returned without their original tags

How to Start a Return or Exchange

Contact us at sprynthin@gmail.com with your order number and the reason for the return.
We'll confirm your eligibility and share the return instructions.
Pack the item securely with all original tags and packaging.

Refunds

Once we receive and inspect your returned item, we'll notify you of the approval status.

Approved refunds are processed within [5–7] business days.
Refunds are issued to your original payment method. For Cash on Delivery (COD) orders, refunds are issued via bank transfer — please share your bank details when requested.
Shipping charges (if any) are non-refundable, unless the return is due to our error.

Exchanges

If you'd like a different size or color, let us know when you initiate your return. Exchanges are subject to stock availability — if the item you want isn't available, we'll offer a refund instead.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or not what you ordered, please contact us within [48 hours] of delivery at sprynthin@gmail.com with your order number and photos or a short unboxing video of the item. We'll arrange a free replacement or a full refund, including any shipping costs.

Order Cancellations

Orders can be cancelled free of charge before they are shipped. Once an order has shipped, it can no longer be cancelled, but you're welcome to initiate a return once it arrives.